FAQ's

About Us

Where are we located?

We operate with offices located in Mesa, Arizona & Newport Beach, California. Our fulfillment center is located in Mesa, Arizona. 

How can I contact the company?

You can get in touch with by filling out our contact form. We will get back to you within 2 business days.  Contact Us

How and where are Phoenician Grinders made? 

Phoenician Grinders are proudly American-Made in the Mid-Western United States. Our machines run nearly 24/7 to keep the shelves stocked.

Our Products

What are the grinders made of?

Phoenician Grinders are made from domestically-sourced and DFARS compliant aerospace-grade 6061-T6 aluminum. This is the same aluminum that is utilized for applications in airplanes, rockets, satellites and medical devices. An important distinction, yet one often overlooked, is the fact that our material is DFARS (Defense Federal Acquisition Regulation Supplement) compliant and melted in the United States. This certification ensures the material is pure and free from cheaper contaminants from being used and passed off as the same alloy and temper. Many import grinders and other imported aluminum/metal products are marketed under the aerospace aluminum umbrella when in fact they are far from the same material utilized by these applications.  

Why are they the best herb grinders?

Phoenician Grinders are expertly engineered for the ultimate grinding and rolling experience. Made right here in the United States, we source only premium materials to ensure the strength & longevity of our products. 

If I order online now, when & how will I get my grinder? 

Orders ship every day Monday - Friday from Tempe, Arizona. Transit time is generally 2-5 business days. You will always receive email tracking updates to keep you updated on your order status. 

If I drop it, will it break?

It might or might not, but it certainly increases your risk so we recommend you avoid dropping your grinder. Any physical damage could void your warranty coverage. Take care of you grinder!

How do I clean & care for my grinder?

Phoenician herb grinders are American Made & built to last. With regular use all herb grinders do need to be cleaned from time to time, particularly more-so in humid climates or when used with extra sticky buds. Taking good care of your herb grinder will make sure you get the best and most use of it, while maintaining your warranty coverage. Read more about Grinder Care here.  

 

BASIC CLEANING: Soak your Phoenician product in 90-99% isopropyl alcohol. Let sit for at least 12 hours. After removing, wash the product thoroughly with hot water and soap. EXTRA

DIRTY GRINDERS: If needed, you can use a toothbrush or Q-tips to assist in the removal of residue and buildup. You can repeat this process as many times as necessary until your grinding like new!

NATURAL CLEANING: Pick up a small bottle of hemp oil and gently Q-tip your grinder clean. Be sure to wash thoroughly with soap and hot water before using. 

DO NOT USE glass cleaners such as 420 Formula® or 710 Formula® to clean your grinder. These products may contain de-natured alcohol and other chemicals that can strip the anodize coating.

DO NOT boil your grinder in water. Any damage caused by improper cleaning will void any warranty.

What if my grinder gets stuck?

This can happen if the grinder is closed too tightly, exceptionally dirty and/or is exposed to extreme temperatures. The best way to resolve this issue is to place the grinder in the freezer for 12-24 hours. Waaalllaaa! Problem solved! 

What's your return policy?

If you are not satisfied with your recent purchase & your grinder is 100% unused, you may create a support ticket here: Support Ticket.

What's your limited lifetime warranty policy?

COVERAGE: Phoenician Grinders confidently stands behind the functionality of our products with a limited-lifetime warranty. Our Limited Lifetime Warranty is applicable to grinders purchased through an authorized reseller or direct from Phoenician. This Limited Lifetime Warranty specifically, covers functional aspects of the grinder components, which include: the grinder teeth, the lock notch couplings and the screen brace. If any of these components exhibit damage that hinder normal operation we will be happy to send a replacement.

LIMITATIONS: Limited Lifetime Warranty does not cover surface scratches, dents, chipped magnets, squeaky components, stripped screws, damaged screens, torn screens or general wear as a result of use. Any physical damage will void warranty. Only Amazon purchases through our Phoenician Grinders Brand Store (not third party) are covered under our warranty. The warranty does not cover any lost or stolen products or those damaged by improper cleaning.  For more information see Grinder Care.  


Wholesale

How do I qualify for a wholesale account & what is your minimum order?

You must operate a brick & mortar retail store with a valid Business License. You may apply for a wholesale account here: Wholesale Registration Our low minimum order is designed to support small business smoke shops with a 15 grinder minimum per order. 

How long will it take for my order to ship & arrive?

Orders ship every Monday, Wednesday & Froday from Mesa, Arizona. Transit time is generally 2-5 business days. You will always receive email tracking updates to keep you updated on your order status. 

What payment methods do we accept?

Wholesale orders may be paid by Credit Card up to $2500. Orders over $2500 must be paid by bank deposit, bank wire, Behalf or certified check on delivery. We currently do not accept COD or offer Terms. 

Can I sell your products online?

Unfortunately, no we do not allow wholesale access to online sellers, including Amazon sellers. To protect the retail value of our products and the brick & mortar stores that have built us up over the years, we do not accept online retailers.